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Shipping Policy
At Ivy & Madison, we're committed to delivering your orders safely and with care. We work with trusted carriers to give you a smooth, transparent delivery experience. Below you'll find our current shipping conditions.
Shipping Cost
We offer free shipping on all orders. No minimum spend required.
Processing & Shipping Time
- Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
- Delivery: 3–7 business days after processing
- Total: approximately 4–9 business days from the time you place your order
Delivery estimates are not guaranteed and may occasionally be affected by customs inspections, weekends and public holidays, or high shipping volumes.
Order Tracking
Every order ships with tracking. Once your order is dispatched, you'll receive an email with your tracking number so you can follow your package at any time.
Order Cut-Off Time
Our daily order cut-off time is 6:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday through Friday.
Lost or Damaged Orders
If your order arrives incomplete or damaged, contact us within 30 days of delivery to submit a claim at info@ivyandmadison.com. Please include:
- Your order number
- Clear photos of the packaging (if damaged)
- A photo of the packing slip (if items are missing)
- A brief description of the issue
Claims submitted more than 7 days after delivery may not be eligible. Please note: if the outer packaging is damaged but the product itself is in perfect condition, a replacement or refund will not be issued.
Order Marked "Delivered" but Not Received
If tracking shows "Delivered" but you haven't received your package:
- Contact the courier directly to open an investigation.
- Once you have confirmation from the carrier, forward it to us at info@ivyandmadison.com.
Claims submitted more than 7 days after the delivery confirmation are not eligible for review.
Order Modifications
You may request changes to your order (address, size, color, quantity, etc.) within 12 hours of placing it. After this window, your order may already be in processing or shipped and can no longer be modified.
Order Cancellations
Cancellations may be requested within 12 hours of placing your order. After this window, the order may already be processed or shipped and can no longer be canceled. If you need to cancel, contact us as soon as possible at info@ivyandmadison.com.
Contact
If you have questions about shipping, tracking, or anything else, contact us:
Email: info@ivyandmadison.com
Website: https://ivyandmadison.com
We aim to respond to all inquiries within 24 business hours.