AGB
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise the right of withdrawal, where applicable.
Consumer: a natural person purchasing products for personal, non-commercial use.
Day: calendar day.
Distance contract: an agreement concluded through remote communication without physical presence of the parties.
Durable medium: any tool that allows information to be stored and reproduced in the future.
Right of withdrawal: the consumer’s right to cancel the contract within the established period.
Company / Entrepreneur: Ivy & Madison Charleston.
Remote communication technology: systems used to conclude contracts without physical presence.
Terms and Conditions: this document.
Article 2 – Identity of the Entrepreneur
Ivy & Madison Charleston
🌐 Website: https://ivyandmadison.com
📧 Email: info@ivyandmadison.com
Ivy & Madison Charleston is operated by an international e-commerce company with fulfillment centers located in Asia.
Full legal company details will be provided upon customer request, in accordance with applicable consumer protection regulations.
Article 3 – Applicability
These Terms and Conditions apply to all offers, purchases, and contracts concluded between Ivy & Madison Charleston and the consumer.
Before completing a purchase, the consumer may review these Terms on the website. A copy may be provided upon request.
If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.
Article 4 – The Offer
Each offer includes a clear description of the product.
Images represent the product as accurately as possible; however, variations in color or size may occur due to lighting conditions or screen settings.
Each offer specifies:
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Product price (excluding import taxes, if applicable)
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Shipping costs
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Applicable return policy
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Duration of the offer
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Special conditions
All offers may be modified or withdrawn at any time.
Article 5 – The Contract
The contract is concluded once the consumer completes payment for the order.
Ivy & Madison Charleston reserves the right to refuse or cancel any order in case of suspected fraud or misuse.
Article 6 – Right of Withdrawal
The consumer may return non-sale items within 14 days after receiving the order, provided that the product:
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Is unused
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Is unwashed
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Is undamaged
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Remains in its original sealed packaging
Final Sale – Closure Sale
Items purchased during special Closure Sale / Final Sale events (discounts exceeding 40%) are not eligible for return or refund.
This condition will be clearly indicated on the product page.
Article 7 – Costs in Case of Withdrawal
The consumer bears the return shipping costs.
Refunds are issued within 14 days after receipt of the returned product.
Article 8 – Exclusions from the Right of Withdrawal
Returns are not accepted for:
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Used items or items without original packaging
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Hygiene or intimate products
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Final Sale / Closure Sale products
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Special discounted items marked as non-refundable
Article 9 – Prices
Prices published at the time of purchase will not increase after the transaction, except where legally required.
Article 10 – Warranty
Ivy & Madison Charleston guarantees that products conform to the website description and meet reasonable quality standards.
Article 11 – Delivery
Orders are shipped from Asia based on inventory availability.
In case of delivery delays, the consumer will be informed.
Article 12 – Payment
Payment must be completed at the time of purchase.
Ivy & Madison Charleston reserves the right to correct pricing or availability errors without prior notice.
Article 13 – Complaints
Complaints may be submitted to:
📧 info@ivymadison.com
If the consumer is not satisfied with the resolution, they may contact the appropriate consumer protection authority in their country of residence.
Article 14 – Applicable Law
These Terms and Conditions are governed by applicable international consumer protection laws and regulations.
Article 15 – Modifications
Ivy & Madison Charleston reserves the right to modify these Terms and Conditions.
Changes become effective 30 days after publication on the website.
Article 16 – Shipping and Returns
Orders are shipped from Asia depending on stock availability.
Returns must also be sent to our logistics center in Asia.
The exact return address will be provided once the return request has been approved.
Article 17 – Verification and Authenticity
When we state that Ivy & Madison Charleston is a verified store, this means:
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We use secure platforms
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Trusted payment processors
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Verified customer reviews
Our objective is to provide confidence and transparency.
Article 18 – Disclaimer
Our policies may change at any time.
Product colors, sizes, and packaging may vary slightly due to:
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Screen settings
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Manufacturing batches
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Direct manufacturer shipments
For any questions before purchasing, customers may contact us.