At Ivy & Madison Charleston, we value the trust you place in us and take seriously our responsibility to protect your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it to improve your experience. Our goal is to provide transparency and give you control over how your information is handled.

This policy applies to the services provided by
https://ivyandmadison.com.
We are not responsible for the privacy practices of other websites linked from our site. By using our website, you agree to the terms described in this Privacy Policy.

This policy complies with applicable data protection laws and international privacy standards.

Information We Collect

When you interact with Ivy & Madison Charleston, we may collect the following information:

Personal Identification Information

Name, shipping address, email address, phone number and billing details.
Collected when creating an account, placing an order, or contacting customer support.

Payment Information

Billing address and payment method.
Payments are processed through secure third-party platforms.
Ivy & Madison Charleston does not store full credit card details, in accordance with international security standards (PCI compliance).

Order Information

Products purchased, quantities, prices, and delivery address.

Device Information

IP address, browser type, and technical data used to improve website performance.

Cookies & Tracking Technologies

Used to personalize your experience and analyze browsing behavior in line with standard e-commerce practices.

Data Sharing

We do not sell your personal data. We only share information in the following cases:

1. Service Providers

To perform essential services such as:

  • Payment processing

  • Logistics and international shipping

  • Analytics and marketing systems

2. Legal Compliance

When required by law, court orders, or governmental authorities.

3. International Data Transfers

Your information may be stored or processed on servers located outside your country of residence.
By using our website, you authorize such transfers in accordance with applicable data protection laws.

How We Use Your Information

We use your information for:

Order Processing

Handling, shipping, and tracking your purchases.

Communication

Order confirmations, updates, customer support, and account management.

Personalization

Product recommendations and relevant content.

Website Improvement

Analyzing usage to improve performance and user experience.

Marketing

Sending promotions and updates only if you voluntarily subscribe.
You may unsubscribe at any time.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (for example, purchase records for accounting and tax compliance).

Once the retention period expires, data is securely deleted or anonymized.

How We Collect Data

We collect data through:

  • Website forms

  • Checkout process

  • Newsletter subscriptions

  • Email and chat communications

  • Cookies and analytics tools

  • Account activity

  • Social media interactions

Use of Collected Information

We use your information strictly for purposes related to our services.
Data is stored on secure servers or with authorized international providers.
We do not combine your data with external databases without your consent.

Cookies

We use cookies to:

  • Analyze navigation behavior

  • Improve website functionality

  • Remember user preferences

  • Generate usage statistics

You may disable cookies in your browser settings, although some site features may not function properly.

Third-Party Services

We may share information with:

  • Shipping companies

  • Payment processors

  • Review platforms or customer management systems

All providers operate under confidentiality agreements and applicable data protection regulations.

Changes to This Policy

We may update this Privacy Policy to reflect legal changes or service modifications.
We recommend reviewing it periodically.

Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion when applicable

  • Withdraw consent

  • Object to marketing use

You may exercise these rights by contacting us directly.

SMS Communications (If Applicable)

By subscribing to SMS messages, you agree to receive automated communications related to promotions and updates.
You may unsubscribe at any time by replying STOP.

Contact Information

If you have questions, requests, or wish to exercise your rights, please contact us:

📧 Email: info@ivyandmadison.com
🌐 Website: https://ivyandmadison.com